This page displays policy updates informing users in advance of important changes to PayPal's Xoom service, its User Agreement, or other policies:
This User Agreement applies to all PayPal's Xoom service users:
All money transmission from the United States is provided by PayPal, Inc. pursuant to PayPal, Inc.'s licenses.
For Alaska Residents Only: If your issue is unresolved by Xoom, 877-815-1531, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form below. If you have questions regarding formal complaints, please call 907-465-2521. Formal complaint forms may be submitted via:
For Texas Residents: If you have a complaint, first contact Xoom Customer Service at 1-877-815-1531. If you are a Texas resident and you still have an unresolved complaint regarding PayPal's money transmission activity, including the Xoom Service, please direct your complaint to:
These additional legal agreements apply to users in Residents of Austria and Germany:
These additional legal agreements are for users in each country or region: