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Legal Agreements for Xoom

This page displays policy updates informing users in advance of important changes to PayPal's Xoom service, its User Agreement, or other policies:

This User Agreement applies to all PayPal's Xoom service users:

These additional legal agreements are for users in each country or region:

All money transmission from the United States is provided by PayPal, Inc. pursuant to PayPal, Inc.'s licenses.

For Alaska Residents Only: If your issue is unresolved by Xoom, 877-815-1531, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form below. If you have questions regarding formal complaints, please call 907-465-2521. Formal complaint forms may be submitted via:

  • Fax: 907-465-1230
  • Email: msb_licensing@alaska.gov
  • Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
  • Download Formal Complaint Form

For Texas Residents: If you have a complaint, first contact Xoom Customer Service at 1-877-815-1531. If you are a Texas resident and you still have an unresolved complaint regarding PayPal's money transmission activity, including the Xoom Service, please direct your complaint to:

  • Texas Department of Banking; 2601 North Lamar Boulevard, Austin, TX 78705; 1-877-276-5554 (toll free)
  • www.dob.texas.gov

These additional legal agreements apply to users in Residents of Austria and Germany:

For UK and EEA residents: PayPal (Europe) S.à r.l. et Cie, S.C.A. is duly licenced as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, with registered office in L-1150 Luxembourg. PayPal is deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.