This page displays policy updates informing users in advance of important changes to PayPal's Xoom service, its User Agreement, or other policies.
The legal agreements under Section 1 apply to all Xoom users, except for those residents in countries listed under Section 2 below. For United States users, Xoom is a service of PayPal, Inc., a licensed provider of money transfer services. All money transmission from the United States is provided by PayPal, Inc. pursuant to PayPal, Inc.'s licenses.
Section 1:
For Alaska Residents Only: If your issue is unresolved by Xoom, 877-815-1531, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf. Formal complaint forms may be submitted via: 1. Fax: 907-465-1230 2. Email: msb_licensing@alaska.gov 3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If you have questions regarding formal complaints, please call 907-465-2521
Texas residents - If you have a complaint, first contact Xoom Customer Service at 1-877-815-1531. If you are a Texas resident and you still have an unresolved complaint regarding PayPal's money transmission activity, including the Xoom Service, please direct your complaint to: Texas Department of Banking; 2601 North Lamar Boulevard, Austin, TX 78705; 1-877-276-5554 (toll free); www.dob.texas.gov.
Section 2:
The following legal agreements apply to Xoom users that are residents of Canada:
The following legal agreements apply to Xoom users that are residents of the United Kingdom and members of the European Economic Area where the Xoom service is available: