Legal Agreements for Xoom

This page displays policy updates informing users in advance of important changes to PayPal's Xoom service, its User Agreement, or other policies:

• Policy Updates

---

This User Agreement applies to all PayPal's Xoom service users:

• User Agreement

---

All money transmission from the United States is provided by PayPal, Inc. pursuant to PayPal, Inc.'s licenses.

• State Licensing

---

For Alaska Residents Only: If your issue is unresolved by Xoom, 877-815-1531, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form below. If you have questions regarding formal complaints, please call 907-465-2521. Formal complaint forms may be submitted via:

• Fax: 907-465-1230
• Email: msb_licensing@alaska.gov
• Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
• Download Formal Complaint Form

---

For Texas Residents: If you have a complaint, first contact Xoom Customer Service at 1-877-815-1531. If you are a Texas resident and you still have an unresolved complaint regarding PayPal's money transmission activity, including the Xoom Service, please direct your complaint to:

• Texas Department of Banking; 2601 North Lamar Boulevard, Austin, TX 78705; 1-877-276-5554 (toll free)
• www.dob.texas.gov

---

These additional legal agreements apply to users in Residents of Austria and Germany:

• Impressum (Deutsch)

---

These additional legal agreements are for users in each country or region:

• Applicable Privacy Statements
• European Commission leaflet: Your Rights When Making Payments In Europe (external link)