Policy Updates

Past Policy Updates

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This page displays policy updates which notify users of important changes to the PayPal and Xoom services, the Xoom User Agreement, the PayPal Privacy Statement (which applies to the Xoom services), or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

Upcoming Changes

We’re making the changes listed below. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use the Xoom service after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your Xoom account and cease using the Xoom services prior to the applicable effective date, as described in the applicable agreement.

AMENDMENTS TO CERTAIN PAYPAL AGREEMENTS

Changes to Certain Xoom Transactions Fees for U.S. Customers

Issued: October 12, 2026

Effective: November 3, 2026

We will be changing certain Xoom transaction fees on the effective date listed above. Learn more about which transaction fees will change and, on average, by how much in the table(s) below. You can also go to our fee calculator at Xoom.com after the changes take effect to see the specific Xoom transaction fee that would apply. Fees are a percentage of the USD amount sent. 

Transaction Fees to the Philippines when sending in USD

Send CurrencyReceive CurrencyReceiving OptionPaying WithAvg. Current FeeAvg. Updated Fee (as of 11/3/2026)Range of Updated Fees (as of 11/3/2026)
USDPHPAll Receiving OptionsPYUSD BalanceNo FeeNo FeeNo Fee
USDPHPBank Deposit, Mobile Wallet, Debit Card DepositBank Account or PayPal BalanceNo FeeNo FeeNo Fee
USDPHPCash Pickup, Home DeliveryBank Account or PayPal Balance1.81%1.87%$4.99 - $4.99
USDPHPBank DepositDebit Card0.59%0.58%$1.99 - $1.99
USDPHPMobile WalletDebit Card0.00%2.08%$1.99 - $1.99
USDPHPDebit Card DepositDebit Card0.00%0.89%$1.99 - $1.99
USDPHPCash Pickup, Home DeliveryDebit Card2.82%3.16%$6.99 - $6.99
USDPHPBank DepositCredit Card1.73%3.50%$2.29 - $1,501.99
USDPHPMobile WalletCredit Card0.00%4.77%$2.29 - $91.96
USDPHPDebit Card DepositCredit Card0.00%3.84%$2.29 - $76.99
USDPHPCash Pickup, Home DeliveryCredit Card5.22%5.85%$7.29 - $96.96