Policy Updates

Past Policy Updates

Policy Updates

Issued: July 18, 2022 or sooner

This Page

This page displays policy updates which notify users of important changes to the PayPal and Xoom service, the Xoom User Agreement, the PayPal Privacy Statement (which applies to the Xoom Services), or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

Upcoming Changes

We’re making the changes listed below. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notice(s) below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your Xoom account prior to the applicable effective date.

Changes to Xoom Mobile Phone Reload fees

Effective: August 8, 2022

For U.S. customers, we are making some changes to our fees for mobile phone reloads sent from the U.S. to Mexico and the Dominican Republic. The Xoom fee for sending a reload in the amount of $10.00 USD or less to Mexico or the Dominican Republic will be changing from $0.00 to $0.99 per transaction. The Xoom fee for sending a reload of more than $10.00 USD to Mexico or the Dominican Republic will be changing from $0.00 to $1.99 per transaction.

These changes do not affect Xoom fees for Send Money transactions, such as Bank Deposit or Cash Pickup, or mobile reloads sent to locations outside of Mexico or the Dominican Republic.