Policy Updates

Past Policy Updates

Policy Updates

Issued: May 2, 2022 or sooner

This Page

This page displays policy updates which notify users of important changes to the PayPal and Xoom service, the Xoom User Agreement, the PayPal Privacy Statement (which applies to the Xoom Services), or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

Upcoming Changes

We’re making the changes listed below. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notice(s) below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your Xoom account prior to the applicable effective date.

Change to Transaction Fees for Certain Domestic Transactions Funded with PayPal Balance

Effective: June 1, 2022

For U.S. and Canada customers, the Xoom transaction fees are changing for certain transactions funded with your PayPal balance.

For U.S. customers, the Xoom transaction fees for sending money to a domestic bank account or debit card using your PayPal balance will be changing from 1% (min $0.25 USD, max $10 USD) to 1.75% (min $0.25 USD, max $25 USD).

For Canada customers, the Xoom transaction fees for sending money to a domestic bank account using your PayPal balance will be changing from 1% (min 1 CAD, max 10 CAD) to 1.75% (min 1 CAD, max 25 CAD).

These changes do not affect Xoom fees for international transactions, cash pickup, mobile reload, or domestic transactions paid with a bank account, debit card, or credit card.