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Policy Updates

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This page displays policy updates which notify users of important changes to the PayPal and Xoom service, the Xoom User Agreement, the PayPal Privacy Statement (which applies to the Xoom Services), or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

Upcoming Changes

We’re making the changes listed below. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use the Xoom services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your Xoom account and cease using the Xoom services prior to the applicable effective date, as described in the applicable agreement.

Notices

Effective: 1 November 2023

Amendments to the User Agreement for Xoom services for the European Economic Area and United Kingdom.

Confirmation of Transfer of Services from PayPal (Europe) S.à r.l. et Cie, S.C.A. to PayPal UK Ltd

Further to our previous Policy Update notice published on 24 July 2023, it is confirmed that PayPal (Europe) S.à r.l. et Cie, S.C.A. is transferring all its Xoom services provided to users in the United Kingdom to its affiliated company, PayPal UK Ltd, on 1 November 2023.

PayPal UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA) as an electronic money institution under the Electronic Money Regulations 2011 for the issuance of electronic money (firm reference number 994790), in relation to its regulated consumer credit activities under the Financial Services and Markets Act 2000 (firm reference number 996405) and for the provision of Cryptocurrency services under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (firm reference number 1000741). Some of PayPal UK Ltd’s products including PayPal Pay in 3 and PayPal Working Capital are not regulated by the FCA. PayPal UK Ltd’s company number is 14741686 and its registered address is Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH.

We have updated the User Agreement for Xoom services for the European Economic Area and United Kingdom so that with effect from 1 November 2023 the following changes will apply:

  • Identifying PayPal UK Ltd as the new provider of Xoom Services for all UK users in replacement of PayPal (Europe) S.à r.l. et Cie, S.C.A.;
  • Updating Part D (the Status Disclosure section) to explain the regulatory status of PayPal UK Ltd in the United Kingdom;
  • Describing PayPal UK Ltd’s obligations to safeguard customer funds in accordance with UK regulations;
  • Including information for UK users on how to make a complaint to the FCA; and
  • Removing references to Luxembourg rules, regulations or EU laws and replacing them with the equivalent UK rules and regulations.

We have updated the PayPal Privacy Statement which applies to all users of the Xoom service in the United Kingdom so that with effect from 1 November 2023 the following changes will apply:

  • Identifying PayPal UK Ltd as the new provider of PayPal services to UK users in replacement of PayPal (Europe) S.à r.l. et Cie, S.C.A.;
  • Revising the Data Protection Addendums, Privacy Statement and Privacy Policies to reflect UK data protection requirements;
  • Removing Luxembourg Bank Secrecy consent requirements; and
  • Updating our contact information and complaints section to refer to the UK Information Commissioner’s Office.