Policy Updates

Past Policy Updates

Policy Updates

Issued: December 19, 2022 or sooner

This page displays policy updates which notify users of important changes to the PayPal and Xoom service, the Xoom User Agreement, the PayPal Privacy Statement (which applies to the Xoom Services), or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

Upcoming Changes

We’re making the changes listed below. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notice(s) below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your Xoom account prior to the applicable effective date.

International Transactions Sent from American Samoa

Effective: January 31, 2023

If your Xoom account profile lists an address in American Samoa, you will no longer be able to send money to recipients outside of the United States.

This will not affect your ability to send money with your Xoom account to recipients within the United States and its territories.


Amendments to the Xoom Account User Agreement

Effective: December 15, 2022

  • We are revising the U.S. arbitration provision to be consistent with PayPal’s arbitration provision. Xoom’s arbitration provision has been revised to:

    • modify the process to provide a notice of dispute, including a 45-day period for you and PayPal to informally resolve potential claims;
    • update provisions regarding the use of the American Arbitration Association (“AAA”) for arbitrations, the AAA’s rules, as well as the process for conducting arbitrations;
    • add provisions regarding frivolous claims and the award of attorneys’ fees and costs; and
    • update the timing, process, and procedure to opt-out of arbitrations.
  • We are removing the option for domestic mobile phone reload service from the United States. U.S. customers will still be able to purchase DT One mobile reloads for beneficiaries in eligible countries outside of the U.S.

  • We are changing the Xoom fee for mobile phone reloads from the U.S. to $0.99 per transaction for reloads in the amount of $10.00 USD or less. For reloads from the U.S. sending more than $10.00 USD, there will be a Xoom fee of $1.99 per transaction.

  • We are updating Xoom and other address/contact information.