Policy Updates

Past Policy Updates

This Page

This page details and/or preview updates to Xoom users of important changes to the Xoom service, the Xoom User Agreement, the PayPal Privacy Statement (which applies to the Xoom service), or other online agreements, policies, or statements that require notice. You can also review “Past Policy Updates notices." Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with us. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use the Xoom service after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your Xoom account prior to the applicable effective date, as described in the User Agreement.

AMENDMENTS TO CERTAIN PAYPAL AGREEMENTS

Introducing Fees for Sending Certain Xoom Mobile Reloads for UK and EEA Customers

Issued: June 16, 2026

Effective: July 17, 2026

We will be introducing fees for sending certain Xoom mobile reloads on the effective date listed above. Learn more about the new fees in the table below.

Mobile Reload Transaction Fees to Germany, France, Italy, Spain and Portugal

Send CurrencyReceive CurrencyReceive CountryCurrent Mobile Reload FeeMobile Reload fee for amounts less than €50 (as of July 17, 2026)Mobile Reload fee for amounts €50 or more (as of July 17, 2026)
EUREURGermanyNo Fee€0.99€1.49
EUREURFranceNo Fee€0.99€1.49
EUREURItalyNo Fee€0.99€1.49
EUREURSpainNo Fee€0.99€1.49
EUREURPortugalNo Fee€0.99€1.49