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Need Xoom help?  Email us or call us any time (877) 815-1531 (toll free) or +1 (415) 395-4225 ¡Hablamos español!

How to Make a Complaint About a Xoom Money Transfer

At Xoom, we strive to make sure each and every money transfer you send is ready for your friends and family to receive quickly and without delay. We understand how important the money you send is to your recipient. In the unlikely event of a problem with your money transfer, here are some ways you can contact us so we can give you all the help you need.

Problems or Complaints About Your Money Transfer

How do I contact Xoom about a problem with my money transfer?


To make Xoom aware of a problem or of a complaint, you can send us your question via email or call Xoom Customer Service.  We offer Customer Service in  English and Spanish.

  • Email Your QuestionSubmit your question via email

  • Call Xoom Customer Service from within the US  - Call +1 (877) 815-1531
  • Call Xoom Customer Service from Outside the US - Call +1 (415) 395-4225

The Xoom Money Back Guarantee

Do you have a money-back guarantee if my recipient doesn’t get the money?

Xoom guarantees your money will be received by your recipient, or we'll refund your transaction in full.

Use the Xoom Website in Your Language

The Xoom website is also now available in English, Portuguese (Português) and  Spanish (Español).