"When our customers send money, they want the peace of mind of knowing that their loved ones have received it—which is why we’ve introduced this new feature," says Julian King, Xoom’s Senior Vice President of Marketing and Corporate Development. "Xoom.com’s StatusTrak allows customers to see the status of their transaction. This is very reassuring to our consumers, making Xoom a convenient, safe and fast way to send money home."
StatusTrak provides the best ways for Xoom customers to track their transfer:
- SMS text messages
- Email updates
- 24/7 phone support: Call toll free (877-815-1531) and speak to a live person in a matter of seconds (in English, Spanish and Tagalog)
- Web (Xoom.com) and mobile access from any Internet-enabled device
Xoom is a global online money transfer provider, focused on helping consumers send money in a secure, fast and cost-effective way using their mobile phone, tablet or computer. During the 12 months ended December 31, 2012, Xoom’s 750,000 active customers sent more than $3.2 billion to family and friends in 30 countries worldwide. The company is headquartered in San Francisco and can be found online at www.xoom.com.