Why was my recipient denied funds at the pickup location?
The most common reasons for your recipient being denied funds are:
The transaction has not yet transitioned to our partner for payout. Visit Xoom Track Transaction to make sure the funds have been made available to your recipient.
Your recipient did not have sufficient identification. Refer to the confirmation email you received when placing your transaction. This email lists the valid pickup locations associated with your transaction, and provides information on what types of IDs are required.
Your recipient visited a non-participating branch location.
If your recipient was declined at a valid pickup location, email Xoom Customer Service with the following information:
The exact location and branch where the recipient was turned away
The specific reason given to your recipient as to why your money is not being paid out
The ID(s) your recipient presented
The Xoom Tracking Number
Xoom Customer Service will work with you, your recipient and our payout partners to expedite the transaction.
Xoom moves your money fast, and keeps your security a top priority. Speed of money transfer service is subject to many factors, including:
Approval by the Xoom proprietary anti-fraud verification system
Funds availability from sender's payment account (checking, credit or debit card)
Recipient-country banking hours and banking system availability
Difference in time zones, weekend bank processing availability, and local bank holidays
Receiving agent hours of operation
Send Money Online Using Xoom
Sending money worldwide with Xoom is easy. With the Xoom.com money transfer service you can send money worldwide from any Internet-enabled computer to friends and family in more than 30 countries. You can have funds withdrawn directly from your U.S. bank account to fund the money transfer, or pay using major credit cards. Recipients will be able to pick up the money in cash, have the money directly deposited into their bank account, or delivered to their door. Options vary by country.
How to Send Money Internationally with Xoom
Your recipient can receive cash in local currency or US dollars or in many countries can have the money deposited to their bank account or have it delivered to their home. Xoom.com has relationships with banks and money transfer payout partners to provide a secure and fast means of sending customer's money. With these bank and money transfer payout partners, Xoom.com customers can send money to thousands of cash pickup locations around the world.