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Xoom Help Center

Why do I receive a message that my payment source is already in use?

This message occurs when you attempt to enter a payment source into more than one Xoom account. Our system is configured for users to have only one account, which they access by entering their email address as a login. For security purposes, we do not allow the same payment source to be in use by more than one account. To resolve this, please follow these instructions:
  1. Log into to your original Xoom account. If you created a new account because you no longer use or do not prefer your old email address, please enter this email address along with your original Xoom password.
  2. When you are logged in to your original account, click on "My Account," in the upper right-hand corner.  Click on "Email Addresses” under Account Services.
  3. Here you can change your email address to your current address.

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