Why am I getting a Payment Authorization failure message?
Your credit card number, expiration date or verification code are not entered correctly. The verification code (or CVV) is a physical signature for the actual credit card you are holding and it will change when you receive a new card (with a new expiration date, etc.). Please make sure you enter the correct CVV or verification code for your new card.
Your address is not entered exactly as it appears in your billing statements. You should contact your credit card company to make sure all addresses associated with your account are correct.
Your credit card company does not support the Address Verification System (AVS). Xoom requires all credit cards to support this.
If you are unable to place a transaction after confirming all of the information above, please do the following:
Log into your Xoom Account and click on "My Account."
Click "Credit and Debit Card" under Account Services.
Remove the non-working credit card by clicking on the "Remove" button.
On your web browser, delete all cookies and temporary internet files.
After the card has been removed, click on the "Add" button and re-enter the card.
If you are still unable to complete a credit card transaction, please try using a different credit card.
Xoom moves your money fast, and keeps your security a top priority. Speed of money transfer service is subject to many factors, including:
Approval by the Xoom proprietary anti-fraud verification system
Funds availability from sender's payment account (checking, credit or debit card)
Recipient-country banking hours and banking system availability
Difference in time zones, weekend bank processing availability, and local bank holidays
Receiving agent hours of operation
Send Money Online Using Xoom
Sending money worldwide with Xoom is easy. With the Xoom.com money transfer service you can send money worldwide from any Internet-enabled computer to friends and family in more than 30 countries. You can have funds withdrawn directly from your U.S. bank account to fund the money transfer, or pay using major credit cards. Recipients will be able to pick up the money in cash, have the money directly deposited into their bank account, or delivered to their door. Options vary by country.
How to Send Money Internationally with Xoom
Your recipient can receive cash in local currency or US dollars or in many countries can have the money deposited to their bank account or have it delivered to their home. Xoom.com has relationships with banks and money transfer payout partners to provide a secure and fast means of sending customer's money. With these bank and money transfer payout partners, Xoom.com customers can send money to thousands of cash pickup locations around the world.