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How will my recipient receive the money?

Your recipient can receive money in one of three ways: Cash Pickup, Bank Deposit or Home Delivery. At least one of these services is available in each country where Xoom operates.

Cash Pickup Service
Xoom partners with well known and trusted Banks and Retailers who pay out our money transfers. To pick up a money transfer, your recipient goes to a Cash Pickup agent and shows the agent a Xoom Transaction Number and valid I.D. Our agents are conveniently located with many open day and night and on weekends. View  Xoom Money Transfer Locations for a complete list of agents.

This is how the Xoom Cash Pickup process works:

You authorize a Xoom transaction after choosing Cash Pickup.

You will see a Xoom Transaction Number on the confirmation page. You will also get a receipt email from Xoom that includes your Transaction number. At this point, Xoom is processing your payment.

Next, you will receive a Ready For Pickup email. Please read this email carefully. Give your recipient the Xoom Transaction Number and any other details from the email required for a successful cash pickup.

When your recipient arrives at the local bank branch or retailer, your recipient will be required to fill out a simple form with the Xoom Transaction Number and I.D. The teller or agent will confirm the Xoom Tracking Number, verify your recipient’s identification, pay out the transfer, and provide a receipt to confirm payment.

At this time, your transaction will be updated to "Completed" and you will receive an email notification confirming that your recipient has successfully picked up the money. The email notification may arrive shortly after the money has been paid or on the next business day. You'll also be able to track the entire process by visiting  Xoom Track Transaction and entering your Transaction Number.

Bank Deposit Service
Xoom partners with well-known and trusted Banks so you can quickly and easily deposit money into your recipient’s bank account. You will need your recipient’s bank account information to use this service. View  Xoom Money Transfer Locations for a complete list of banks we support.

This is how the Xoom Bank Deposit service works:

You authorize a Xoom transaction after choosing Bank Deposit.

You will see a summary of your transaction on the confirmation page. You will also get a receipt email from Xoom that includes this information. At this point, Xoom is processing your payment.

Next, you will receive a Deposit in Progress email. This email is sent when the transaction has been forwarded to the recipient's bank for deposit. You may want to contact your recipient to inform them of this status.

Your transaction will be updated to "Completed" when the money has been deposited.  You'll also be able to track the entire process by visiting  Xoom Track Transaction and entering your Transaction number.

Home Delivery Service
Xoom partners with trusted and safe home delivery couriers in the Philippines, and the Dominican Republic. Your recipient simply waits at home for the delivery. View  Xoom Money Transfer Locations for more information about home delivery regions.

This is how the Xoom Home Delivery service works:

You authorize a Xoom transaction after choosing Home Delivery.

You will see a summary of your transaction on the confirmation page. You will also get a receipt email from Xoom that includes this information. At this point, Xoom is processing your payment.

Next, you will receive a Ready for Delivery email. This email is sent when the transaction has been forwarded to our delivery courier in your recipient's country.

When the courier arrives at your recipient's home, your recipient will be required to fill out a simple form with the Xoom Transaction Number and provide a valid I.D. The courier will confirm the Xoom Transaction Number, verify your recipient's identification, pay out the transfer, and provide a receipt to confirm the money has been delivered.

At this time, your transaction will be updated to "Completed", and you will receive an email notification confirming that your recipient has received the delivery. It is not uncommon to receive the email notification 1-2 days after the delivery due to the distance of the delivery. You'll also be able to track the entire process by visiting  Xoom Track Transaction and entering your Transaction number.

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