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Xoom Help Center

How do I unlock my account?

If you failed to successfully sign in to your Xoom account, your account will be automatically locked for your security. In order to unlock your account, contact  Xoom Customer Service and provide the following information:
  • Enter your registered email address
  • In the Subject field, type the phrase "Unlock My Account"
  • In the Question field, request your account to be unlocked, and provided any additional helpful information.
Upon receipt of your request, your account will be unlocked and an email will be sent to your registered email address. The email will provide instructions for creating a new password so you may regain access to your account. If you do not get an email message, please contact  Xoom Customer Service.

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