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Xoom Help Center


How do I cancel a transaction funded with a credit card or debit card?

Visit the Track my transaction page and select the “cancel” option.  If this link is not available to you, call Customer Service at (877) 815-1531 (toll free) or +1 (415) 395-4225.

If it has been less than 30 minutes since you authorized your transaction, we will issue you a refund within 3 business days of your cancel request if your transaction has not been picked up, deposited, delivered or paid to your recipient.

If it has been 30 or more minutes since you authorized your transaction, we will need to confirm that your transaction has not already been processed by our partner.

  • If the transaction can be cancelled, we will refund you within 3 business days.
  • If the transaction cannot be cancelled, you will receive an email indicating that the transaction was completed.

For more information regarding our cancellation and refund policy, please refer to the Xoom User Agreement.

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