- Sending Money Safely
Send money safely with Xoom
To help Xoom protect you, we suggest you review the sections listed below. Please share this information with your friends and family.
Safe sending practices
Send only to people you know
You may only use Xoom to send money transfers to family and friends. Using Xoom for commercial purposes is prohibited. Please do not attempt to use the service to send money to anyone that you do not know personally. Fraudulent beneficiaries do exist, and they try many ways to convince others to send them money. The best way to avoid such a scam is simple: send only to people you know personally. Xoom is not liable for your use of our service in violation of our User Agreement, including all risks associated with the purchase of goods or payment for services of any kind, such as (but not limited to) losses you suffer for undelivered or defective goods and services you pay for using the Xoom service.
Safeguard your password
The best way to protect your password is to make sure you don't share your password. Avoid using any part of your name, birthday, address, or personal information in your password and avoid using any password that might have been used on other websites. Instead, use a unique combination of letters and numbers that you think will be hard for other people to guess. Memorize your password and try not to write it down any place where someone could find it. If you suspect your password may be compromised, change it immediately.
Send for yourself, not for others
You may not submit or receive a money transfer on behalf of any other person or entity.
Use Xoom for legal purposes only
You should never use Xoom to send or receive a money transfer that may be unlawful. You should only send money for legal purposes, and only to people you know, such as your family and friends. To ensure the correct use of our services, we utilize proprietary compliance and anti-fraud policies and procedures, which are mandated by the Bank Secrecy Act, the USA Patriot Act, and other applicable U.S. laws and regulations.
If we detect that you or your recipient are engaging in illegal activities, using Xoom for commercial purposes, or otherwise violating the Xoom User Agreement, we have the right to modify or discontinue your use of the Xoom service immediately, and we will take action against your account. Please visit the Xoom User Agreement for more information.
Protect yourself from scams
If you meet someone on the internet, whether on a legitimate dating site or on advertising sites like Craigslist, you don't know if they really are who they say they are. Scammers like to take advantage of people looking for love because they know these people are easy targets. Never send money to someone you just met on the internet or don't know very well. Most likely, they are trying to steal your money! Remember - if it seems too good to be true, it probably is.
Fix your computer scams
You may receive a call from someone pretending to be a computer technician from a reputable company such as Microsoft. The caller will try to convince you to install software or turn over control of your computer to them so that they can repair a problem. The caller is very likely not legitimate. Once they have access to your computer, they can steal personal and financial information. The caller may also try to get you to pay for this service by sending money through Xoom or some other remittance company. Do not allow a stranger to take over control of your computer. Do not install software on the advice of a stranger. Never send money to someone you don't know.
Mystery shopper scams
You may be solicited by someone to do mystery shopping of Xoom or another remittance company. They will give you a check and ask you to deposit it to your bank account. You will then be asked to use those funds to send money through Xoom and provide feedback. The problem is that the check will bounce and your bank will hold you responsible. Xoom does not use this kind of mystery shopping service and you will never receive this type of offer from us. Remember - if it seems too good to be true, it probably is.
Emergency request scams
You may receive emails from a friend or family member asking you to send money out of the country to help them in an emergency situation. They may claim to need bail money to get out of jail or claim that they lost their wallet and need help for a hotel bill or an airline ticket. Do not send them money unless you speak to them on the phone first and are certain that it was your relative or can otherwise independently verify that the request is legitimate. The person asking you for money is most likely not really your friend or relative.
Do not send money to pay for taxes or handling fees to process a prize or lottery winnings. Remember, if you didn't enter the lottery or sweepstakes, then you are never going to win. This type of request is always a scam. Also, never agree to deposit a check from someone you don't know well and then send part of that money back to them through Xoom or some other remittance company. The check will bounce and your bank will hold you responsible. The person asking you to do this is trying to steal your money. Remember - if it seems too good to be true, it probably is.
Rental property scams
If you are planning to travel overseas for business or vacation, be very careful about paying in advance to rent a house or apartment. Scammers will advertise a property for what seems like a great price. They will ask you to send money in advance and many times the property does not exist. We recommend that you use a reputable rental service that collects the money. As always, do not use Xoom for commercial transactions and do not send money to people you do not know.
Let us know if someone tries to scam or defraud you.
Call: (800) 935-7154 (toll free)
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Customer Service 24/7
Call us any time toll-free at (877) 815-1531 and speak to a live expert in just seconds! We're here to help you 24/7 in English or Spanish.
Xoom moves your money fast, and keeps your security a top priority. Speed of money transfer service is subject to many factors, including:
- Approval by the Xoom proprietary anti-fraud verification system
- Funds availability from sender's payment account (checking, credit or debit card)
- Recipient-country banking hours and banking system availability
- Difference in time zones, weekend bank processing availability, and local bank holidays
- Receiving agent hours of operation
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